30-day returns on unopened pillows
You can return any pillow within 30 days of delivery as long as it is unopened, unused and in its original sealed packaging with all labels attached. The Discovery Pack must be returned as a complete, unopened set.
Opened and used pillows
Pillows are personal-care bedding. For hygiene reasons we cannot accept returns of pillows that have been removed from their sealed packaging, slept on, or filled with water, unless they are damaged, defective or not what you ordered.
Not sure which model is right for you? Ask us before you open it. We are happy to help you choose.
How to start a return
- Email contact@2kelectric.energy or use the contact form with your order number and the items you would like to return.
- We will reply with a return authorization and the address to send it to.
- Pack the unopened pillow securely, ideally in its original shipping box, and send it with a tracked service.
Return shipping costs
For change-of-mind returns, return shipping is paid by the customer and the original shipping charge is not refunded. If we sent the wrong item, or the item arrived damaged or defective, we cover return shipping and send you a prepaid label. Returns sent without authorization may be refused.
Refunds
Once your return arrives, we inspect it within 5 business days and email you the outcome. Approved refunds go back to your original payment method. Depending on your bank, it can take a further 5 to 10 business days for the refund to appear on your statement.
Exchanges
Want a different fill or collection? Unopened pillows can be exchanged within 30 days. Contact us and we will arrange the swap and confirm any difference in price.
Damaged, defective or incorrect items
Please inspect your order on arrival. If anything is damaged, defective or incorrect, email us within 7 days of delivery with your order number and photos. We will send a replacement or a full refund at no cost to you. Defects that appear later are covered by the manufacturer's warranty.
Clinic and bulk orders
Return terms for case quantities and clinic orders may differ and will be confirmed in writing when the order is placed.
Contact
Questions about this policy? Email contact@2kelectric.energy, call +1 (619) 967-0215, or write to 2-K ELECTRIC, INC., 2140 W Olympic Blvd Ste 201, Los Angeles, CA, 90006, United States.