Where we ship
We ship to addresses in the 48 contiguous United States. Orders to Alaska, Hawaii, U.S. territories, PO boxes and APO/FPO addresses may be possible on request and can carry additional shipping charges. Please contact us before ordering.
We do not currently ship internationally.
Processing time
Orders are processed and handed to the carrier within 1 to 2 business days after payment is confirmed. Orders placed on weekends or U.S. federal holidays are processed on the next business day. During promotions or holiday peaks, processing can take a little longer; we will email you if your order is delayed.
Delivery times and carriers
We ship with FedEx, UPS or USPS. Standard delivery usually takes 3 to 7 business days after dispatch, depending on your location. Delivery estimates are provided by the carrier and are not guaranteed.
Clinic and bulk orders may ship in multiple boxes or by freight, and we will confirm timing when you order.
Shipping costs and taxes
Shipping charges are shown before you pay. Any free-shipping offer will be clearly stated on the product page or at checkout. Sales tax is charged where required by law, based on your delivery address.
Order tracking
When your order ships, we email a confirmation with a tracking number. Tracking can take up to 24 hours to show movement after the label is created.
Address accuracy
Please check your shipping address carefully. We are not responsible for orders delivered to an incorrect address supplied at checkout. If a package is returned to us because of an address error or a refused delivery, we can reship it once you cover the additional shipping cost, or refund the order minus the original shipping charges.
Damaged, missing or lost packages
If your order arrives damaged, email us within 7 days of delivery with your order number and photos of the box and the product. We will send a replacement or issue a refund at no cost to you.
If tracking shows your package as delivered but you cannot find it, check with neighbors and your building's mailroom, then contact us within 7 days. If your order has not arrived within 10 business days of dispatch, contact us and we will open a claim with the carrier.
Contact
Questions about this policy? Email contact@2kelectric.energy, call +1 (619) 967-0215, or write to 2-K ELECTRIC, INC., 2140 W Olympic Blvd Ste 201, Los Angeles, CA, 90006, United States.